Shipping policy

Standard Shipping Policy

This Shipping Policy (“Policy”) applies to all purchases made through our website 'optimisticattitude.shop'. By placing an order, you agree to the terms outlined below.

1. Processing Times

  • All orders are processed within 9-14 business days (excluding weekends and holidays) after payment is confirmed.

  • Orders placed after 7 PM EST will begin processing the following business day.

  • During high-volume periods (sales, holidays), processing may be delayed. Customers will be notified of any significant delays.

2. Shipping Methods & Delivery Estimates

  • Standard shipping typically takes 9-14 business days from the date of shipment, depending on the destination.

  • Delivery estimates are not guaranteed and may be affected by carrier delays, weather, natural disasters, or other circumstances beyond our control.

  • Expedited or priority shipping options may be available at an additional cost.

  • Orders are shipped from our fulfillment partners within the United States using major carriers such as USPS, UPS, or FedEx.

3. Shipping Rates

  • Shipping charges are calculated and displayed at checkout.

  • Occasionally, we may offer free shipping promotions, which will be clearly advertised on our website.

4. Order Tracking

  • Once your order has shipped, you will receive an email confirmation with tracking details.

  • Tracking information may take up to 24–48 hours to update.

  • Please ensure your email address is entered correctly at checkout. Shipping confirmations and tracking details are sent automatically via email once your order ships.
  • Tracking information disclaimer- We are not responsible for any inaccuracies, delays, or insufficiencies in tracking information provided by the shipping carrier. Tracking updates are supplied directly by third-party carriers, and we cannot guarantee that accuracy, completeness, or timeliness of such information. Any discrepancies or issues related to tracking must be addressed directly with the carrier.

5. Risk of Loss & Transfer of Title

  • All products purchased from Optimistic Attitude are made pursuant to a shipment contract.

  • Risk of loss and title for items pass to you upon delivery of the order to the carrier. We are not responsible for lost, stolen, or damaged packages after they have been accepted by the carrier.

6. Incorrect or Insufficient Address Information

  • Customers are responsible for ensuring that shipping information is correct at checkout.

  • We are not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer. Packages are returned as unclaimed or refused will be subject to a reshipment fee or may be refunded minus original shipping costs.

  • If a package is returned due to incorrect address details, the customer will be responsible for additional shipping costs. 

7. Delivery Issues & Carrier Delays

  • We are not liable for shipping delays caused by carriers, customs, weather events, or other circumstances outside our control.

  • Refunds for shipping costs are not provided in cases of carrier delays.

8. Lost or Damaged Shipments

  • If your package is lost or damaged in transit, please notify us within 30 days of the estimated delivery date.

  • We will work with the carrier to file a claim. Replacement or refund eligibility will be determined after the carrier’s investigation.

9. International Shipping (if applicable)

  • International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the customer’s responsibility. International deliver times vary by destination and typically range from 10-30 business days.

  • Customs clearance procedures may cause delays beyond our original delivery estimates. 

10. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will apply to all orders placed after the revised date.