Contact information

Contact Information Policy

Last Updated: 10/1/2025

[Optimistic Attitude] (“we,” “our,” “us”) values open communication with our customers and visitors. This Contact Information Policy outlines how we provide our contact details, how we handle communications, and the responsibilities of users who reach out to us.

1. Official Contact Information

Our official contact information is:

This is the only verified contact information for our business. We are not responsible for communications sent to unofficial channels, personal emails, or unverified third-party accounts.

2. Methods of Contact

  • Customers may contact us primarily via [email/contact form/customer portal].

  • We may also be reached via phone or mail as provided above.

  • Social media accounts operated under our official business name are for marketing and general inquiries only. Sensitive account or order-related issues should always be directed to our official email or website contact form.

3. Response Times

  • We aim to respond to inquiries within [14 business days].

  • Response times may vary during weekends, holidays, or high-volume periods.

  • Failure to respond within the stated timeframe does not constitute a waiver of this Policy or of our Terms of Service.

4. Customer Responsibility

  • Customers are responsible for providing accurate and current contact details when placing an order or inquiry.

  • We are not liable for delayed or failed communications caused by inaccurate email addresses, spam filters, technical malfunctions, or third-party issues outside our control.

5. Limitations of Liability

  • Communications made through unofficial channels are not binding on [Optimistic Attitude].

  • We are not responsible for misinterpretation, delays, or failures in communication caused by third-party services (e.g., email providers, phone carriers, internet outages).

  • Our liability for any communication-related issue is strictly limited as outlined in our Terms of Service.

6. Changes to Contact Information

We reserve the right to update or modify our official contact details at any time. Changes will be reflected on our website and should be considered the most accurate and up-to-date point of reference.

7. Contact for Legal Notices

All legal notices, claims, or official correspondence must be sent to:

Optimistic Attitude
4021 West Walnut Street
#1118
Rogers, AR 72756
United States

contact@optimisticattitude.shop